FAQ & Shipping Info

But it's ice cream!  How does shipping work?
All online orders are shipped via FedEx in an insulated container and contain enough dry ice to keep them entirely frozen throughout transit. Your ice cream sandwiches should be placed in the freezer immediately upon arrival.  

Since our ice cream sandwiches must remain frozen during transit, orders will only ship if they will arrive by the end of the day on Friday, as they cannot sit in a warehouse over the weekend. If the shipment will not arrive by Friday, it will ship the following Monday. Please keep in mind National Holidays will often change transit times.  Please note: Orders can take 1-2 days to process before shipping.  If you need it to arrive on a certain day, no problem, just let us know!

How do I handle the dry ice?
Do not touch the dry ice with your bare hands as it is extremely cold and will burn you.  Be sure to use gloves (or a towel) when touching the dry ice or just leave it in the styrofoam cooler to dissolve in a well-ventilated area.  Do not leave the dry ice unattended around children or pets and do not put it in your freezer.  Click here for more information on dry ice.
 
Can I pick up my order if I'm local to Baltimore?
Absolutely!  We are not always at the shop, so please contact us to make pick up arrangements prior to coming by at info@creamcruiser.com! 

Can I order sammies online without customizing the labels?
Please contact us and we would be happy to accommodate your order of our regular ice cream sandwiches without the box & customized label.  Currently, our website only accepts orders for shipping the customizable product.

Do the ice cream sandwiches contain nuts and other allergens?
Not all of our flavors contain nuts, but they are all made in a facility that contains nuts, egg, soy & wheat.  
 
How long are the sammies good for?
Being that our product is always frozen, our ice cream sandwiches stay fresh for months in the freezer.  {Although it is highly doubtful they will sit around that long} 
 
I want my store or restaurant to carry Cream Cruiser ice cream sandwiches, how do I make that happen?
Please contact us at info@creamcruiser.com for more info and pricing.  We would love to hear from you!
 
Help!  I need to place a large order.  Who do I contact?
Whether you need 10 gifts or 100+, we are here to make your gifts stand out and be deliciously memorable!  Contact us at info@creamcruiser.com or fill out our Custom Orders form for assistance.
 
Where do I find the ice cream bike?
The best way to stay up to date on our locations, events, samplings and fun things we have going on is to follow us on social media!  Instagram | Facebook | Twitter